Returns & Exchanges

At Tortoise General Store, we want you to be completely satisfied with your home goods. If an item does not meet your expectations, we accept returns of unused, original-condition products within 14 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Email our customer service team with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Secure Packaging

  Carefully pack the items in their original packaging, ensuring fragile home goods are well-protected to prevent damage during transit.

• 3.
  Shipping Your Return

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.

• 4.
  Processing and Refund

  Once our team inspects the returned items, we will issue a refund to your original payment method within 5 to 7 business days.